What makes a "good" healthcare experience?
How can technology best support this?

The above questions are not necessarily that easy to answer. 

We commissioned independent researchers to ask 500 UK patients their opinion about what processes most needed to change, what technology they currently had access to and what constitutes a 'good' healthcare experience.

They then also asked 100 UK providers (ranging from the largest NHS trusts to smaller private institutions) to provide their perspectives on the care journey.

The results go some way to benchmarking the modern healthcare experience in the UK. They were also at times surprising, revealing an element of miss-match in perception between patients and providers.


Find out more about:

  • What patients told us is really key to a good healthcare experience
  • The challenges and frustrations patients and providers feel at each journey stage
  • How widespread certain technology is and how expectations of it are changing 

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