Qinec has now rebranded to Lumeon, but you can still download our whitepaper below.

What makes a 'good' patient experience?
How can technology be used to maximize this? 


We commissioned independent researchers to ask 500 US patients and 100 US providers their views on what processes most needed to change, what technology they currently had access to and what constitutes a 'good' healthcare experience.

The results go some way to benchmarking the modern healthcare experience in the US, while also revealing an element of of mis-match in perception between patients and providers.


Find out more about:

  • What patients told us is really key to a good healthcare experience
  • The challenges and frustrations patients and providers feel most acutely at each journey stage
  • How widespread certain technology is and how expectations of it are changing 


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Download US whitepaper